Terms of Service
Last updated: August 5, 2026
These Terms of Service ("Terms") govern your use of the services provided by Alliance AI, LLC ("Alliance AI", "we", "us", or "our"), including the AI Receptionist, AI Chatbot, ReplyPilot, and the allianceai.co website (collectively, the "Services"). By subscribing to or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. The Services
Alliance AI provides software that answers inbound telephone calls and customer enquiries on your behalf using automated conversational AI. Depending on your plan, the Services may answer calls, respond to questions about your business, book and reschedule appointments in your existing scheduling system, qualify enquiries, screen spam calls, and transfer callers to your staff.
The Services are software. We are not a call centre, answering service, or staffing provider, and we do not supply human operators to handle your calls.
2. Accounts and Eligibility
You must be at least 18 years old and authorised to enter into these Terms on behalf of your business. You are responsible for the accuracy of the information you provide during signup and onboarding, for maintaining the confidentiality of your account credentials, and for all activity that occurs under your account.
3. Subscriptions, Fees, and Included Usage
The AI Receptionist is sold as a recurring subscription. Current pricing:
| Plan | Price | Included call minutes | Additional minutes |
|---|---|---|---|
| Monthly | $499.00 per month | 2,000 per month | $0.20 per minute |
| Annual | $4,788.00 per year | 24,000 per year | $0.20 per minute |
How call minutes are measured
- Only calls that the AI actually answers and completes are counted. Busy signals, unanswered calls, and failed calls are not billed.
- Each completed call is rounded up to the next whole minute. A call lasting 61 seconds counts as 2 minutes.
- Minutes are aggregated across your account for the billing period.
- Included minutes do not roll over. Unused minutes expire at the end of each billing period and are not refundable or transferable.
- Additional minutes beyond your included allowance are billed in arrears at the end of the billing period in which they were used.
Your base subscription fee is charged in advance at the start of each billing period. Additional-minute charges, if any, appear on the invoice for the period in which the usage occurred. On annual plans, additional-minute charges are settled at annual renewal.
We may change pricing. If we do, we will give you at least 30 days' notice before the change takes effect for your account, and the new pricing will apply from your next renewal. Your continued use of the Services after that date constitutes acceptance of the new pricing.
4. Payment, Renewal, and Failed Payments
Payments are processed by Stripe. We do not receive or store your full card details. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.
Subscriptions renew automatically at the end of each billing period. If a payment fails, we will attempt to collect it again over a period of several days and will notify you by email. If payment cannot be collected, we may suspend or terminate your access to the Services. We will not suspend service for a failed payment without first attempting to reach you.
Prices are exclusive of any applicable sales tax, VAT, GST, or similar taxes, which may be added to your invoice where required by law.
5. Cancellation and Refunds
You may cancel at any time through the billing portal linked from your account, or by contacting us. On cancellation:
- Your subscription remains active until the end of the period you have already paid for, and then stops.
- You will not be charged again after cancellation takes effect.
- Any additional-minute charges already incurred remain payable.
We do not automatically refund partial billing periods. If you believe you have been charged in error, or something has gone materially wrong, contact us at cameron@allianceai.co and we will review your request in good faith.
6. Your Responsibilities
Because the Services answer calls on your behalf, some obligations sit with you and cannot be delegated to us.
Call recording and caller notification. The Services process and may transcribe or record the content of calls placed to your business. Laws in some jurisdictions require that all parties to a call consent to being recorded, and requirements vary by state and country. You are responsible for determining which notification and consent requirements apply to your business and for ensuring callers receive any legally required notice. We can help configure a spoken disclosure at the start of calls, but you remain responsible for whether it is adequate for your jurisdiction.
You also agree that you:
- Own or are authorised to use the telephone number you connect to the Services.
- Will not use the Services for outbound telemarketing, robocalling, or any purpose prohibited by the Telephone Consumer Protection Act or equivalent law.
- Will not use the Services to handle emergency calls, medical triage, crisis or suicide-prevention lines, or any situation where a delayed or incorrect response could result in injury or loss of life.
- Are responsible for the accuracy of the business information, pricing, availability, and policies you ask the Services to communicate to your callers.
- Will comply with all laws applicable to your business, including those governing the handling of health, financial, or other sensitive information.
7. Nature and Limitations of AI
The Services use automated conversational AI. AI systems can misunderstand speech, misinterpret intent, provide inaccurate information, or fail to recognise when a caller needs a human. Output is generated probabilistically and is not guaranteed to be correct, complete, or appropriate in every case.
You should review appointments, messages, and other output produced by the Services rather than relying on them without oversight. We provide call transfer to your staff, and we recommend configuring it for situations that require human judgement.
8. Service Availability
We aim to keep the Services available continuously, and we depend on third-party providers to do so, including telephony, speech, and language-model vendors. We do not guarantee uninterrupted or error-free operation, and we do not offer a contractual uptime guarantee unless we have agreed one with you separately in writing.
We may perform maintenance, modify features, or discontinue parts of the Services. Where a change would materially reduce functionality you rely on, we will give reasonable notice.
9. Third-Party Services
The Services rely on third-party providers to function, including telephony, speech recognition, speech synthesis, language models, and payment processing. Your use of the Services is also subject to those providers' terms where applicable. We are not responsible for outages, changes, or failures originating with a third-party provider, though we will make reasonable efforts to mitigate their impact.
10. Data and Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Call content and appointment data processed on your behalf remain yours. You grant us the limited right to process that data as necessary to provide, maintain, and improve the Services.
You may request export or deletion of your data at any time. Some records may be retained where we are required to keep them for legal, tax, or accounting purposes.
11. Intellectual Property
Alliance AI retains all rights in the Services, including software, models, configurations, and documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You may not copy, reverse engineer, resell, or sublicense the Services, or use them to build a competing product.
Your business name, logo, and content remain yours. You grant us permission to use them solely as needed to operate the Services for you.
12. Suspension and Termination
We may suspend or terminate your access if you materially breach these Terms, if your payment cannot be collected, or if your use of the Services creates legal risk or threatens the stability of our systems. Where circumstances allow, we will contact you before suspending service.
On termination, we will provide a reasonable opportunity to export your data before deleting it.
13. Disclaimers and Limitation of Liability
The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Alliance AI's total aggregate liability arising out of or relating to the Services shall not exceed the total amount you paid us in the twelve months immediately preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or missed opportunities, including any arising from a call the Services handled incorrectly or failed to answer.
Nothing in these Terms limits liability that cannot be limited under applicable law.
14. Indemnification
You agree to indemnify and hold harmless Alliance AI against claims, damages, and reasonable costs arising from your use of the Services in breach of these Terms, from your failure to provide legally required call notifications, or from the content and information you instruct the Services to communicate to your callers.
15. Changes to These Terms
We may update these Terms. We will revise the "Last updated" date above, and where a change materially affects your rights or obligations we will notify you by email at least 30 days before it takes effect. Continued use of the Services after that date constitutes acceptance.
16. Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. The state and federal courts located in Georgia shall have exclusive jurisdiction over any dispute arising from these Terms, and both parties consent to that jurisdiction.
17. Miscellaneous
If any provision of these Terms is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, constitute the entire agreement between us regarding the Services.
18. Contact
Questions about these Terms:
Alliance AI, LLC
Email: cameron@allianceai.co
Phone: (207) 731-8148
Website: allianceai.co